FAQ

FAQ – Frequently Asked Questions

🤝 Cooperation

• How to start cooperation?
  Create a business account and contact our sales department. After verification, we will activate access to our offer.
• Is cooperation for companies only (B2B)?
  Yes – we exclusively serve registered companies.
• Is there a contract to be signed?
  Cooperation is based on general terms and conditions or individual agreements.
• Do you work with new companies?
  Yes – we support both start-ups and well-established businesses.

📦 Offer and products

• How many products are in your offer?
  Approximately 4,500 products in regular sale.
• What categories do you offer?
  Among others: electronics, home & garden, automotive, tourism, cosmetics, utility accessories, and many more.
• Are the products available in stock?
  Most of our assortment is permanently available in stock, which ensures high availability.
• Can I order products from outside the regular offer?
  Yes – we handle imports and custom orders tailored to individual customer needs.

🚚 Orders and logistics

• How to place orders?
  Via our B2B platform, manually, or through system integration. We also encourage you to contact our sales representatives by phone for individual negotiations.
• What is the order processing time?
  We usually need from a few to several hours to prepare and ship an order.
• Can I modify my order?
  Yes – up until the moment it is processed. Please contact your account manager to modify your order.
• Do you handle large wholesale orders?
  Yes – we process both small and large volumes. We have many years of experience in such transactions.
• What are the delivery methods?
  Parcel and pallet shipping within Poland via DPD, and pallet shipping within Poland and abroad via Raben.
• Do you ship internationally?
  Yes – we cooperate with companies from all over Europe. We arrange transport via Raben. It is also possible for the customer to arrange their own pickup.
• Is branding or private labeling available?
  Yes – details are agreed upon individually.

💻 Integration and sales support

• Do you offer stock integration?
  Yes – via XML and CSV.
• Do you help with integration implementation?
  Yes – we provide full technical support.
• Can I sell on Allegro and other marketplaces?
  Yes – we cooperate with sellers on Allegro, eBay, Empik, and other platforms.
• Do you provide product descriptions and images?
  Yes – we provide ready-to-use product materials.
• Do you help with selecting the right product offer for sales?
  Yes – we advise based on our market experience. Our sales representatives will gladly suggest the most suitable solutions.
• Will I have a dedicated account manager?
  Yes – we ensure direct contact with a sales representative assigned to each specific customer.

💳 Payments and terms

• What are the payment methods?
  Traditional bank transfer and Cash on Delivery (COD). Cash on Delivery applies only to customers within Poland.
• How do I pay for my order?
  Once the order is accepted in our system, you will receive a proforma invoice for payment. You can also choose the Cash on Delivery option upon receiving the package.
• Are prices negotiable?
  Yes – for larger orders, please feel free to contact your sales representative.

⚠️ Complaints and returns

• What does the complaint process look like?
  We ensure an efficient process and comprehensive after-sales support. We have a specialized service department.
• How do I file a complaint?
  Complaints should be submitted through the wholesaler's website using the online form available there.
• What is the processing time for complaints?
  Complaints are reviewed within 14 calendar days from the receipt of a complete submission.

📈 Long-term cooperation

• Do you offer individual terms of cooperation?
  Yes – we adjust the model to the specific needs of the customer.
• Is long-term cooperation possible?
  Yes – many of our clients have been cooperating with us for years.
• Can I start with smaller orders?
  Yes – we allow trial orders to test our cooperation.